Privacy Policy

1. Introduction and Scope

Gridly Link ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website www.gridly-link.com and related services.

This Privacy Policy applies to all visitors and users of our website and services. By accessing our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Account registration information and user profile data
• Course enrollment and learning progress information
• Payment and billing information (processed securely by payment providers)
• Communications, feedback, and support requests
• Information provided through forms on our website

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Browser and device information (IP address, device type, OS)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies
• Location information (general geographic location)
• Performance metrics and error logs

2.3 Information from Third Parties

We may receive information about you from third-party services, analytics providers, and business partners in accordance with their privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our courses and services
• Processing transactions and sending related information
• Sending educational content, updates, and promotional materials
• Responding to inquiries and providing customer support
• Personalizing your learning experience and recommendations
• Conducting analytics and understanding user behavior
• Preventing fraud and maintaining security
• Complying with legal obligations and enforcing our policies

4. Data Sharing and Third Parties

We may share your information with:

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Learning data is retained to provide transcript and certification access
• Communication records are retained for 3 years
• Usage analytics are retained for 2 years

You may request data deletion subject to legal retention requirements. We will comply within 30 days of verification.

6. Your Rights Under Local Data Protection Laws

If you are located in Vietnam or other jurisdictions with data protection laws, you have the following rights:

• Right to access your personal information
• Right to correct inaccurate data
• Right to delete your data (subject to legal obligations)
• Right to restrict processing of your data
• Right to withdraw consent at any time
• Right to data portability
• Right to lodge complaints with relevant authorities

To exercise these rights, contact us at privacy@gridly-link.com. We will respond within 30 days.

7. International Data Transfers

If you are located outside Vietnam, your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

We implement safeguards including standard contractual clauses and security measures to protect your information during international transfers.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it and terminate the child's account.

9. Security Measures

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data in transit
• Secure password storage using industry-standard encryption
• Regular security audits and penetration testing
• Access controls and employee training
• Incident response procedures

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security of any information you transmit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices:

We will respond to your inquiry within 30 days.